Refund policy

At Avenue 42 Bakehouse, every order is baked fresh in small batches and carefully prepared just for you. Because our products are perishable food items, we are unable to accept returns or exchanges once an order has been delivered.

Returns

Due to food safety regulations, all sales are final. We cannot accept returns or exchanges on any food products, including cake jars, cookies, signature cakes, custom desserts, or seasonal offerings.

Damaged, Incorrect, or Missing Items

We want you to love every order you receive. If your order arrives damaged, incomplete, or you receive the wrong item, please contact us within 48 hours of delivery so we can make it right.

To help us resolve the issue quickly, please email hello@avenue42bakehouse.com with:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging (if applicable)

Once we review your request, we may offer a replacement, store credit, or refund when appropriate.

Shipping Delays

Once an order has been handed over to the shipping carrier, delivery times are outside of our control. Avenue 42 Bakehouse is not responsible for delays caused by weather, carrier disruptions, incorrect shipping addresses, or other circumstances beyond our control.

If your package is delayed but arrives in acceptable condition, it is not eligible for a refund.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete shipping address is provided and the package is returned to us, additional shipping charges may apply before the order can be resent.

Cancellations

Because each order is baked fresh to order, cancellations or order changes may only be requested before production begins.

Once baking has started, orders cannot be canceled, modified, or refunded.

Custom & Personalized Orders

Custom cakes, decorated cookies, personalized desserts, holiday pre-orders, and other made-to-order items are non-refundable and cannot be canceled once production has begun.

Refunds

If we determine that a refund is appropriate, it will be issued to your original payment method. Please allow up to 10 business days for your financial institution to process the refund after it has been approved.

If more than 15 business days have passed since your refund was approved, please contact us at hello@avenue42bakehouse.com.

Questions

If you have any questions about your order or this policy, we're happy to help. Please contact us at:

Email: hello@avenue42bakehouse.com