Shipping policy

At Avenue 42 Bakehouse, every dessert is handcrafted in small batches and baked fresh to order. To ensure every package leaves our kitchen at its very best, we follow a weekly production and shipping schedule designed around freshness, quality, and careful packaging.

Shipping Availability

At this time, Avenue 42 Bakehouse ships within the State of Georgia only in accordance with Georgia Cottage Food regulations.

We look forward to expanding our shipping area as our business grows and regulations allow.

Weekly Shipping Schedule

We ship orders every Thursday.

Orders placed by Monday at 7:00 PM (Eastern Time) will be freshly prepared and shipped on Thursday of the same week.

Orders placed after Monday at 7:00 PM (Eastern Time) will be included in the following week's shipment.

This schedule allows us to bake every order fresh, carefully package each dessert, and provide the highest quality experience possible.

Local Pickup

We offer two convenient pickup options for local customers.

Thursday Porch Pickup

Customers may select either:

  • Morning Pickup

  • Evening Pickup

Your order will be ready during the selected pickup window, and additional pickup instructions will be provided with your order confirmation.

Saturday Pickup

Saturday morning pickup is also available for customers who prefer weekend pickup. Available pickup times will be provided during checkout or in your order confirmation.

Signature Cakes & Custom Orders

Signature cakes, custom cakes, and other specialty orders are prepared according to the pickup or delivery date selected during the ordering process. These items do not follow our weekly Thursday shipping schedule.

Please place custom cake orders as far in advance as possible to ensure availability.

Order Processing

Once your order is placed, you will receive an email confirmation.

When your order ships, you will receive a second email containing your tracking information.

Shipping Carriers

We partner with trusted shipping carriers to deliver your desserts safely. While we carefully package every order, delivery dates provided by the carrier are estimates and cannot be guaranteed.

Shipping Delays

Once your order has been transferred to the shipping carrier, Avenue 42 Bakehouse is not responsible for delays caused by:

  • Weather conditions

  • Carrier delays

  • Mechanical failures

  • Natural disasters

  • Incorrect shipping information

  • Other events beyond our reasonable control

If your shipment is delayed, we are happy to assist you in working with the shipping carrier whenever possible.

Holiday & Schedule Changes

Occasionally, our shipping and pickup schedule may change due to holidays, severe weather, business closures, or other unforeseen circumstances.

If a schedule adjustment becomes necessary, we will post updates on our website and notify affected customers as soon as possible.

Shipping Address Accuracy

Please ensure your shipping address is complete and accurate before placing your order.

Avenue 42 Bakehouse is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided during checkout.

If a package is returned because of an incorrect address, additional shipping charges may apply before the order can be reshipped.

Product Quality During Transit

Our desserts are packaged with care to help them arrive safely.

Because our products contain real butter, chocolate, and other fresh ingredients, they may soften during warm weather. Slight shifting or minor cosmetic imperfections during transit are normal and do not affect the quality or freshness of your desserts.

We recommend bringing your package indoors as soon as possible after delivery and following the storage instructions included with your order.

Damaged or Incorrect Orders

If your order arrives damaged or if you receive an incorrect item, please contact us within 48 hours of delivery at hello@avenue42bakehouse.com.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product

  • Photos of the shipping box and packaging (if applicable)

We will review your request promptly and determine the appropriate resolution, which may include a replacement, store credit, or refund.

Questions

If you have any questions regarding shipping or pickup, please contact us at:

Email: hello@avenue42bakehouse.com